What exactly is Hospitality First™?
Scripted guest training standards designed and implemented by Walt Disney World management veteran Mike Hollenbeck.
The mint on your pillow
From the start, Universal Parking has taken a cue from the hospitality industry when it comes to training and service. They know better than anyone that the details do matter, and little extra touches can go a long way.
By introducing every member of our team to Hospitality First™, we pledge that our distinctive approach to customer service is replicated at each location we serve.
I don’t know…..but I’ll find out!
We’ve all had that customer service experience where you need something and the person you are asking simply says they don’t know. Don’t worry, that won’t happen on our clock. At Universal Parking, expect an attentive staff that is engaged with their incoming and outgoing guests. Service is measured, evaluated, and rewarded all the time, so it’s always top of mind.