“Universal’s management team has quickly demonstrated the benefits of how valet parking can extend far beyond parking cars. Their valet attendants also act as “Ambassadors” for the Hospital and provide an excellent service to visitors and patients.“
S. Nelson – Parking & Transportation Services Detroit Medical Center
100% Client Retention Rate Since 2006
Our success is reflected in our remarkable employee loyalty and low turnover rate. In fact, it is our respected staff that continues to make Universal Parking the number one choice to any medical organization seeking to improve its customer service and hospitality departments.
The fast 5 reasons to try out Universal Parking of America
- Certified by the Joint Commission Environment of Care Training
- Mandatory HIPAA awareness training for all staff
- 24-hour management availability
- “3 Season” uniformed attendees add to your clean and polished entrance
- Mandatory criminal background, and MVR check
Experience
Universal Parking has an experienced independent division that was established in 2002 to provide professional parking management and transportation services exclusively to the healthcare industry.
Who We Serve
Any healthcare facility, period. You can be confident we’re right for you no matter your size, because our clients range from single medical office buildings to large multi-hospital organizations. We are happy to provide references.
Patient Service
You need a service that goes above and beyond valet and parking management. Providing a comforting experience from arrival through departure is extra important at medical facilities, since visits can often be stressful or cause anxiety for your patients and their families. For that reason we ensure our staff is sensitive to the environment, and trained to offer a consistent patient experience every time. Click here to read about our Hospitality First training program.
Benefits
- Improve your customer service and hospitality departments
- Raise patient satisfaction
- Enjoy easy to read reports for snapshots of revenue dollars, labor and more
- ValeTrac streamlined technology is customized for each facility