How do we raise CSI scores?
- We serve as an extension of your team by greeting every guest upon arrival and also helping guest on their way upon departure.
- By offering CSI/CSP specific training classes (tailored to your dealership’s own objectives)
- Our curbside hospitality is a 10 across the board!
Less Overhead = Less Headaches
Universal Parking will oversee all responsibilities we are hired to manage.
Imagine a work day that doesn’t involve:
- Claims Control
- Accounting + Payroll
- Liability Insurance
- Managing the service drive guest flow
- Hiring + Scheduling + HR Activities
Less overhead due to:
- Lowered labor costs
- Decreased false damage claims
- Reduced liability costs
Now think about the freedom this new found time will give you to elevate your team to the next level!
Attentive. Efficient. Effective… Your Service concierge
Be prepared to make that solid first impression with our professional service greeters on the curb waiting. A warm welcome, outdoor check in and smooth transition to the service advisor set the tone for a positive overall experience. We are there every step of the way tracking progress and keeping the guest informed, not waiting. You will have happier more patient guests when they see that we are ensuring action on their behalf.
Efficiency is not sweating the small stuff, because we offer guest conveniences on the drive including Bluetooth setup, tire pressure checks and site specific quick fixes such as wiper blades, light bulbs, programming electronics, etc.
“Mercedes Benz of Fort Lauderdale is very proud to have Universal Parking of America, Inc. on board and they play a very important part of team Lauderdale’s family providing our customer’s with “A World Class Experience.“
A. Giordano – General Manager Mercedes Benz of Fort Lauderdale
Valetrac Innovative Technology for Added Eyes & Ears
The numbers don’t lie, and with a dealership-centric valet tracking solution you’ll have everything at your fingertips. ValeTrac is your added set of eyes on the operation. Sure, you expect to know how many cars came through, but what about the ones that didn’t get serviced? Knowledge is power, and you’ll know how many cars received courtesy washes or air in the tires, as well as whom the owners are.
Beyond that, the software creates a virtually paperless record keeping system that logs both guest and employee activities.
- Here is a just a sample of what ValeTrac does:
- Records vehicle and guest activity
- Keeps service in motion and guest informed
- Manages labor hours and payroll
- Optimizes staffing for coverage when you need it
- Lowers claims
- Improves guest satisfaction
Make it a great day every day with Hospitality 1st
Appearance, cleanliness and friendliness are all a part of the service experience. Feel confident you are putting your best foot forward with Universal Parking’s service greeter’s at YOUR service. We have spent years perfecting our corporate training courses and procedure aptly named Hospitality First. Visit our Hospitality First page for more information.
Universal Detail Services LLC. Full Service Detailing Division!
learn more about our dealership detail division to see how we can apply the efficiency of our one stop shop to you!
About MyDealerLot (MDL)
MDL is the country’s leader in providing total process improvement through Automated Customer Recognition & Messaging Systems using RFID technologies. MDL systems are installed in leading U.S. dealerships enabling a ‘Ritz Carlton’ level of service, increased customer retention, improved CSI, and new vehicle sales by connecting sales staff to service clients. MDL’s Zonal Tracking provides automated choke-point location tracking and web-based vehicle dispatching systems. MDL is fully integrated with leading industry partners in Sales Analytics, Wireless Repair Order Write-Up, Loaner Management, and Tire Scan / Tread Depth Systems.
Visit www.mydealerlot.com or call 1-888-MDL-RFID (1-888-635-7343) for more information.