A Parking Story
How We Started
Universal Parking came to be in 1995 during founder Bryan Geoffrey’s senior year of high school. Then just seventeen years old, Geoffrey completed a class assignment to create a fictitious business plan. That summer, with the $1,700 he’d earned parking cars and working at a local grocery store, he started Universal Parking. His first employees were friends, and his clients included those for special events as well as local night clubs.
Since then, the company has grown from 4 employees to over 700. The clientele has expanded to include auto dealerships, hospitals, residential communities, and multi-use developments. As it has evolved so has its way of delivering top-notch service.
Can you imagine life before cell phones? Neither can we. We also find it hard to imagine life before ValeTrac! Back in the “old days,” people used to use pen and paper to keep track of keys, vehicles, and guest information. Thankfully for us, Ali Alomari was a young valet attendant working for Universal Parking while in college. He saw light years ahead for the need to go digital. By creating an electronic tracking system he could bring added security, added accountability, and added guest satisfaction. Alomari developed a custom valet solution himself and, we are happy to say, things haven’t been the same ever since!
Its All About Our People
Universal Parking has an executive team that knows what it’s like to work their way up in the industry, with several members starting out as valet attendants or in a service oriented hospitality role. We’ve all been there, and we know what it’s like. That’s why Universal Parking offers all employees insurance benefits, holiday pay/bonuses, recognition, development, and growth opportunities. In our experience, the better we take care of our employees the better they take care of the guest. We proudly boast some of the highest retention rates in the industry!
Millions of Impressions Delivered One Guest at a Time
From the beginning, our mission every day (and night) has been to create positive first and last impressions. Being the first line of contact for most visitors and guests, how we do our job affects the entire experience at your facility. With our eyes set on such high standards, it made perfect sense to have Walt Disney World veteran Mike Hollenbeck join our team. Employing the world-renowned standards of Disney, he took the Universal Parking culture to a national level by putting structured standards in place; what we now proudly call “Hospitality First.” Now we can deliver what we promise, in every state, and you can feel confident you’ll receive the same first class service every time you pull up to the drive.